Find answers, guides, and troubleshooting tips for Sky TV and BB.
BBC Channels Errors
If you can not watch BBC one due to broadcasting issues on other issues, on Sky you can use the regional variations.
951 BBC One London
952 BBC One North East & Cumbria
953 BBC One North West
954 BBC One Yorkshire
955 BBC One East Yorks & Lincs
956 BBC One West Midlands
957 BBC One East Midlands
958 BBC One East
959 BBC One South East
960 BBC One West
961 BBC One South
962 BBC One South West
963 BBC One Channel Islands
964 BBC One Scotland
965 BBC One Wales
966 BBC One Northern Ireland
967 BBC Two England
968 BBC Two Wales
969 BBC Two Northern Ireland
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Department Opening Times
03442414141 - (08:30am-09:00pm) Billing
03442411411 - (08:00am-09:00pm) Technical Support
03442410333 - (08:00am-10:00pm) Accessibility
03332022135 - (08:45am-08:00pm) Cancellations
03303323050 - (08:00am-10:55pm) NOW TV/Acc Manage/Billing/Technical/
03332008000 - (08:30am-08:55pm) National Home Move Centre (08:30am-06:00pm) Saturday & Sunday
08442410510 - (08:30am-10:55pm) Sales Sell Sky (New Customers for TV)
08442411025 - (08:30am-10:55pm) Sales Upgrades (Excisting TV Customers)
03442411735 - (08:00am-10:55pm) Sky Accessories
0330 1656 733 (09:00am-10:55pm) Glass/Stream
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Early Termination Charges on Sky
ETC's can be checked on
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early,
using the Early Termination Charges table PDF.
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First Sky Bill
Your first Sky broadband bill is delayed with 2 weeks normally. Your broadband may start on any day of the month, but the first payment is about 14 days afterwards. You still pay for a full month, and your second bill is 1 month after the broadband started or about 16 days after your first bill, your third bill and so on are 1 month after the previous bill.
Example:
Broadband start - First bill after 14 days - Second bill after 16 days - Third bill after a month
The same applies to the Sky Q television if you have a direct debit set up.
The Streaming and Glass TV billing is different.
The first bill is within 3 days of your TV starting.
The second bill is after about 27 days of the first bill.
The third bill is a month from the second bill.
Example:
The TV starts - First bill within 3 days - Second bill in 27 days - Third bill a month from the second one
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Glass & Stream Sound Out of Sync Lyp Sync
Press home on you Sky remote - go down to settings - press settings - press picture and sound - press picture - change the default audio output HDMI eARC to PCM Stereo.
Press home on your Sky remote - go down to settings - press settings - go down to system and management - go down to resets & updates - press the top option reset device, not factory reset.
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How to Download a Proof of Early Termination Charges Bill Breakdown
1. Go to sky.com/bill
2. Select view bill or view old bill for the required product(broadband, television or mobile)
3. Scroll down to download PDF, it has your name, address, account number and ETC
4. This does not normally work the MySky app or a mobile phone browser, you must use a PC
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How to Fix a Sky Stream Puck Freezing
1. Move the puck off the floor
2. Move the puck 30 inches
3. Move your router off the floor
4. Move your router 30 inches
5. Hold the reset button on the router for 30 sec, if there is no reset button hold the WPS button
6. Moved your booster off the floor
7. Unplug your booster
8. Call Sky UK 03442 411 411
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How to fix WiFi dropping
1. Move your router off the floor
2. Move your router 30 inches
3. Hold the reset button on the router for 30 sec, if there is no reset button hold the WPS button
4. Unplug your booster
5. Call Sky UK 03442 411 411
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How to Setup Your Full Fiber Broadband and Landline
1. You must find the Openreach ONT fiber box on the wall. Normally it's next to the front door.
2. Connect the white ethernet cable(can be black with yellow ends but not purple) to the WAN yellow port 4 on the Sky router and the ONT Openreach box on the wall.
3. Plug in your router.
4. There must be 3 green lights on the ONT.
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Landline Number Porting
The landline number can only be requested during the placing of the order. If it has already been placed, you can cancel and reorder requesting the correct landline number. This can be done within 30 days, after which the number is sent for recycling as per the regulation. Replacing the order takes at least 2 weeks. Sky can not change the lead time of 2 weeks.
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MVMNT Movement App
Since the 14/10/2026.
MVMNT app pricing update
Overview
The MVMNT app has had a price increase for all new subscribers.
What is changing?
Existing MVMNT customers will remain on their current price of £7.99 per month.
New customers who subscribe to MVMNT after today will be charged £12.99 per month.
What does this mean for customers?
There's no change for customers who already have MVMNT.
The new pricing will apply only to customers who take MVMNT after the change goes live.
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Premier Sports on Sky
You can watch Premier Sports on Sky Glass by going to the application found under apps and inputs on your Glass TV.
Press home on your Sky remote - go down until you see Apps and Inputs - Go across to the Premier Sports App - Sign in or Sign up - Select your subscription and start watching. Can take 4 hours for the app to start working.
If you're a Sky Q customer, Premier Sports is available as linear TV channels through the TV guide rather than via the Stream/Glass app. You will need the viewing card number from your Sky Q main box when signing up for Premier Sports on their website.
https://www.premiersports.com/
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Sky Glass & Sky Stream Stuck on Software Update
Unplug your boosters and router.
Power cycle on the Glass TV.
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Sky ID
The Sky ID can be linked to the mobile, TV and broadband account by visiting the link.
sky.com/help/articles/sky-id-link-new-choose
Once you select the correct product, it will ask you for your post code and in some cases for your Sky account number or bank account number. You can find the Sky account number on the emails you have been sent.
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Sky Return Equipment
You must return Sky owned equipment within 60 days of the cancellation date.
You can get a label from the link or book Royal Mail to come pick up the box for free.
The box must be packaged, you can use the package from another Sky box.
https://www.sky.com/help/articles/return-or-recycle-sky-equipment
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Sky Yahoo Mail Can Not Sign In
If you are not able to sign in to his sky mail from sky.com, it might work from mail.yahoo.com by entering email@sky.com
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